CRM Solution Integration      


   

Companies often use different systems to cater for different business purposes. Firm may be using, for example, Quickbooks for their accounting needs and a separate Sage CRM system to take care of their business processes and workflows. Firm may also have an online self-service booking system for client appointments that then needs to be integrated with a CRM solution.

As these are all disparate systems which need to communicate with one another to allow for the accurate and robust movement and handling of information.

Through careful analysis and feasibility studies, CRM Cloudy is able to bring together and create the inter-connectivity between these separate component subsystems and modules, ensuring that everything function together as a coherent system.




   

Custom Software Development 


No matter if your system is a complete end-to-end suite developed and delivered by us, or there is a need to further develop the capabilities for your systems, our team of experience locally-based system analysts and developers will be able to meet your various needs.

On top of the software development aspects, our team is also able to advice on the necessary hardware and infrastructural deployment which is necessary to support the proposed software solution for your firm.



 



 Maintenance Support



CRM Cloudy  provides maintenance support and services for technology systems, both developed by ourselves and those which have been designed and implemented by other vendors, such as the following:

  • Troubleshooting issue encountered during the operational usage of the CRM solution
  • Providing phone, fax and e-mail support service throughout the maintenance period
  • Providing on-site visits for major issues which need to be solved in person
  • Installing software updates and security patches for CRM system




CRM Implementation


The crux of implementation of any CRM Cloudy system falls on the shoulders of our experienced our team. With their years of experience in deploying CRM systems of varying complexities and types for our client firms, we are confident of getting your new CRM system up to speed in the most time and cost efficient manner.

Post implementation, we will also provide the necessary training for system users to help ensure that they are able to proficiently and effectively make use of the newly deployed CRM system. Support and maintenance of the system will also be provided to provide you with a peace of mind when it comes to the smooth running of your bespoke CRM solution.

In the event where there may be legacy systems in your firm which needs to be integrated with the new CRM system, CRM Cloudy is able to work with the vendors of these systems to explore, propose and carry out a system integration plan to connect the older systems to the to-be-deployed CRM system.


 


       

 Project Requirement Analysis 


Beyond providing CRM solution and implementation, CRM Cloudy also provide customized solution to help companies improve their business processes or operations.

As part of this effort, the Project Manager takes charge of listening and understanding client's requirement, gathering detailed requirement specifications from the users and stakeholders, and comes up with a realistic feasibility study and sensible implementation plan with milestones key deliverable charted at various stages.

After an initial feasibility study, the system design, user interface and functional specification of the proposed solution will be also presented and explained to the client for approval.

 


     

 Project Management

 

The successful implementation of any software system hinges critically on having an experienced and dedicated Project Manager well versed in the robust Project Management methodologies. To achieve this, a key Project Manager is deployed for each and every project. He or she will come equipped with the necessary domain and industrial experience suited for the particular project and will act as a single point of liaison, taking the software project management and implementation from the very beginning all the way through to deployment and beyond.

As part of this effort, the Project Manager takes charge of listening and understanding client requirement, gathering detailed requirement specifications from the users and stakeholders, and comes up with a realistic and sensible implementation plan with milestones and key deliverable charted at various stages.

As a key player in ensuring the smooth roll out of the project and also to provide the utmost transparency of implementation in progress to our clients, our Project Manager will also keep the client updated regularly on project progress.